Account Privacy & Deletion

Account & Data Deletion Request

At Doctor City, we respect your right to privacy and give you full control over your personal data. You can request the permanent deletion of your Doctor City account and associated records here.

🗑️

What is Deleted

  • Your profile name, mobile number, and email address
  • Past appointment tokens and queue booking history
  • Doctor clinic listings and specialty profile (for doctors)
  • Device notification tokens and login sessions
📋

What is Retained (Legal)

  • Statutory booking transaction logs required for regulatory, tax, or legal compliance
  • Anonymized aggregate queue metrics used for system performance analysis
⏱️

Processing Timeline

Once your request is submitted and identity verified, your account and identifiable personal information will be completely purged from our active systems within 48 to 72 business hours.

Submit Online Deletion Request

Fill out this form to request deletion of your Doctor City patient or doctor account.

📱 Direct In-App Deletion

You can also delete your account instantly from within the Doctor City mobile app:

  1. Open the Doctor City mobile app
  2. Tap on your Profile / Menu in the top navigation
  3. Go to Settings > Account Security
  4. Scroll down and tap Delete Account
  5. Verify your registered mobile via OTP to instantly delete your data

✉️ Request Via Email or Phone

You may also email our data privacy officer directly:

Review Privacy Policy

Learn how we collect, use, and protect your information.

Read Full Privacy Policy →